Pieter De Saeger

For most medical device and healthcare service organizations, scheduling and routing is a black-box cost center. Matrix Medical Network felt the same running on Microsoft's Field Service system.

In this AI Lab, Matrix Medical shares how they replaced their rigid and costly scheduling system with an AI-powered scheduling & routing optimization engine powering 4,000–5,000 in-home assessments per day across 45 U.S. states. The conversation covers the real barriers to change: Complexity, cost, and trust.

The results? 70% cost savings, optimization runs reduced from 25 minutes to 15 seconds, and dispatchers that are finally able to understand why the system makes its decisions.

Expect a candid discussion on what worked, what didn’t, and what service leaders should realistically expect when introducing optimization into mission-critical operations. This isn't about replacing people with AI, it's about giving your team superpowers.