Field Service Medical 2026
February 23 - 25, 2026
Westin Carlsbad Resort & Spa, CA
Robert Mays
Regional Systems Support Manager Roche
Day 1, February 23, 2026
1:20 PM Track B: Workshop: Rethinking Field Service with Remote Intelligence
As healthcare technology evolves, so must the service models that support it. In this forward-looking session, Robert Mays, Regional Systems Support Manager at Roche, shares how remote intelligence is reshaping field service operations—delivering expert support instantly, reducing travel costs, and overcoming workforce shortages.
Robert has over two decades in the biomedical field and brings a unique perspective shaped by his journey from frontline technician to management. His passion for driving improvements in medical service delivery is rooted in a commitment to better patient care. At Roche, he leads initiatives that integrate IoT, AI, augmented reality, and remote visual assistance to create smarter, more responsive service ecosystems.
Key takeaways include:
- Learning how remote technologies are streamlining diagnostics and support
- Reducing service-related travel and improving response times
- Utilizing remote intelligence for workforce efficiency and scalability
- Applying real-world applications that enhance service quality while supporting customer outcomes
This session is ideal for service leaders, service technologists, and operations professionals seeking to modernize their support models and deliver high-impact results in a resource-constrained environment.
Check out the incredible speaker line-up to see who will be joining Robert.
Download The Latest Agenda