Robert Mays

This session explores how remote intelligence, powered by technologies like IoT, AI, augmented reality, and remote visual assistance, is transforming traditional service models. Discover how leading organizations are reducing travel costs, overcoming workforce shortages, and delivering expert support instantly.

Key Takeaways:

• Discover how remote intelligence and visual assistance reduce costs, boost efficiency, and address talent shortages
• Learn practical approaches for integrating AI, IoT, and AR into field service workflows for proactive support and predictive maintenance
• Explore hybrid service models that blend remote and on-site excellence to deliver superior customer outcomes in a rapidly evolving landscape