Field Service Medical 2019

February 25 - 27, 2019

Rancho Bernardo Inn, San Diego, CA

1.888.482.6012

Roy Dockery


Vice President, Field Operations
Swisslog Healthcare


1:50 PM Panel: Mastering the Art of Service Offerings

As healthcare delivery models continue to evolve, a “one-size-fits-all” service offerings approach may no longer be meeting your customer needs.

Our panelists challenge the traditional silver-gold-platinum pyramid model and debate advantages and disadvantages of increased customer segmentation and the shift from standardized tiered offerings to “build-your-own” model.


11:40 AM Bridging the ‘Baby Boomer – Millennial’ Gap in Your Talent Management Efforts

According to a recent Aberdeen report, service executives consider skill shortage to be a top current market pressure. About 45% of surveyed service organizations indicated that they are struggling with an aging workforce as the baby boomer generation gradually retires and attracting millennials to fill their jobs is not an easy task. 

-How do you lead across generation change and adjust your strategy to attract and retain millennial talent?
-How do you invest in protecting your brightest engineers and go head to head with cross-industry competition?
-How do you select productivity tools and use technology to enable your new workforce?
-How do you identify areas for development to maximize employee success?



Check out the incredible speaker line-up to see who will be joining Roy.

Download The Latest Agenda