Shannon O. Bray

Senior Manager US Technical Operations and Customer Delivery BD

Shannon Bray is a passionate, high energy leader with a proven background in attaining peak levels of team performance by targeting the heart of her people. Before beginning her career at BD, she led multiple contact center teams at Bank of America where she specialized in team restructuring, training, recruiting, sales and management. At BD she has proven herself to be an influential leader with a record of maximizing revenues, optimizing customer relations, and implementing creative, innovative, and positive solutions.