Sheeraz Siddiqui

Day 2, February 24, 2026

1:50 PM Track A: Building Trust Through Service Oversight and Operational Excellence

In regulated industries like biotech and healthcare, service excellence isn’t just about performance—it’s about trust, compliance, and consistency. In this keynote, Sheeraz, Director and Head of Service Provider Oversight at Genentech, shares how strategic oversight of GMP service providers and integrated facilities management (IFM) programs can elevate operational standards and ensure reliable, patient-focused outcomes.

With over 18 years at Genentech, Sheeraz has led high-impact initiatives across production services, GMP cleaning, and vendor management—developing SOPs, executing multi-million-dollar contracts, and onboarding over 100 consultants to support critical operations. His leadership in building scalable service frameworks and driving cross-functional collaboration makes him uniquely qualified to speak on how operational rigor and service alignment contribute to quality, safety, and long-term success.

Key Takeaways Include:

Building and scaling service oversight programs that support GMP compliance
Aligning vendor performance with organizational goals
Implementing IFM and cleaning programs across large-scale facilities
Onboarding, training, and leadership in sustaining service excellence

Field Service Medical 2026

Day 2, February 24, 2026

1:50 PM Track A: Building Trust Through Service Oversight and Operational Excellence