Tom Aherne | Field Service Medical

Field Service Medical 2026

February 23 - 25, 2026

Westin Carlsbad Resort & Spa, CA

Tom Aherne

Tom Aherne

Senior Director CETS Boston Scientific
Tom Aherne

Day 1, February 23, 2026

1:00 PM Track A: Workshop 1: Panel: From Reactive to Proactive: Leveraging AI and Predictive Analytics to Revolutionize Service Workflows

This interactive workshop will guide you through the transition from reactive problem solving to proactive, data driven service delivery. Discover how leading organizations use AI to anticipate equipment failures, streamline technician scheduling, and deliver exceptional customer experiences.

Key Takeaways:
  • Implement AI powered predictive maintenance to prevent disruptions before they occur.
  • Optimize technician scheduling and routing using real-time, data driven insights.
  • Enhance customer satisfaction by delivering proactive, personalized service.

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda