Tom Aherne

Senior Director CETS Boston Scientific

Day 1, February 23, 2026

1:20 PM Track A: Panel: From Reactive to Proactive: Leveraging AI and Predictive Analytics to Revolutionize Service Workflows

This interactive workshop will guide you through the transition from reactive problem solving to proactive, data driven service delivery. Discover how leading organizations use AI to anticipate equipment failures, streamline technician scheduling, and deliver exceptional customer experiences.

Key Takeaways:

Implement AI powered predictive maintenance to prevent disruptions before they occur.
Optimize technician scheduling and routing using real-time, data driven insights.
Enhance customer satisfaction by delivering proactive, personalized service.

Day 2, February 24, 2026

8:50 AM Keynote Panel: AI-Augmented Field Service: Practical Tools for Dispatch, Technician Efficiency, and Scaling Expertise

This panel brings together industry experts to address misconceptions about job replacement, complexity, autonomy, and real-world value. Panelists will share practical examples of how AI agents augment, how implementation is easily accessible, and how targeted supervised AI delivers measurable results across industries.

Key Takeaways:

Clarifying misconceptions to set realistic expectations for automation
Enhancing productivity by combining technology with human expertise
Promoting responsible adoption through training and oversight

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda