Tom Buckley

Senior Director of Capital Equipment Technical Services
Boston Scientific

Tom Buckley is the Senior Director of Capital Equipment Technical Services (CETS) at Boston Scientific. In this role Tom is responsible for global technical services, which includes field service, customer call centers, service engineering, sales, training and business processes to support the Boston Scientific capital equipment business for all divisions. Tom has over 25 years of global service management experience in capital equipment businesses. He earned a BS in Aerospace Engineering and Mechanics from University of Minnesota and MBA from St. Thomas College in St. Paul, MN.

Check out the incredible speaker line-up to see who will be joining Tom.

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Day Two – Pressure to Change – Continuous Modernization & Tech Innovation

Tuesday, February 25th, 2020

3:30 PM Interactive Roundtable Discussions

Networking opportunity: Join 10-15 like-minded service and support professionals for a moderated discussion on two topics of your choice (two rounds of 30-minute discussions in total)

1. Leveraging Field Suggestion Systems to Improve Service

Eric Paulik, Director Field Service – Image Guided Therapy Devices, Philips

2. Best Practices in Medical Device Installation and Servicing

James DiVecchia, Service Manager – West, Monteris Medical

3. In Pursuit of Service Profitability – Lessons Learned and Pitfalls to Avoid

Tom Buckley, Senior Director of Capital Equipment Technical Services, Boston Scientific

4. Winning at Service Contract Negotiations

Yvette Porter, Manager of Purchasing and Contracts, Vanderbilt University Medical Center

5. Driving Field Service Innovation

Alex Nikonchuk, Subject Matter Expert, Center of Capabilities and Agility, bioMérieux

Field Service Medical 2020

Tom Buckley

Day Two – Pressure to Change – Continuous Modernization & Tech Innovation

3:30 PM Interactive Roundtable Discussions

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