Vasu Prathipati

Total Quality Management was invented in the Manufacturing Era. We now live in the customer era, in this session we’ll debate how we should rebuild the TQM playbook for the Customer era.  

Discussion includes:  

• What is the difference between the Manufacturing Era vs. Customer Era 
• How to re-think Six Sigma and TQM 
• How to think about Quality Management beyond the Contact Center 

Vasu Prathipati, CEO, MaestroQA