Amos Schneller

Vice President Global Service & Technical Support Torvan Medical

Day 1, February 23, 2026

4:00 PM Track A: Workshop: Unlocking Value Through Third-Party Collaboration

Third-party collaboration is no longer just a support function—it’s a strategic lever for growth, innovation

In this workshop Amos explains how to define performance-based agreements, align incentives across manufacturers, distributors, and service providers, and embed continuous improvement into partner operations to protect quality while reducing costs.

Discussion includes:

Aligning third-party partnerships with internal service and product strategies
Identifying ways to foster inclusive, collaborative cultures that maximize external expertise
Integrating technical and commercial insights to drive innovation
Improving service quality and operational efficiency

This session is ideal for leaders in service operations, customer experience, and transformation looking to elevate their third-party strategy and unleash the full potential of their teams and partnerships.

Day 2, February 24, 2026

11:50 AM Keynote Panel: Leveraging Knowledge Systems to Elevate Global Customer Experience

Delivering consistent, high-quality support across global markets requires more than just great service—it demands intelligent, scalable knowledge systems. This panel explores how leading organizations are implementing centralized platforms to drive operational excellence and elevate customer interactions worldwide. Learn how knowledge systems empower service teams with instant access to accurate information, reduce resolution times, and ensure consistent messaging across regions. Panelists will share real-world examples of how these systems have improved first-call resolution rates, reduced training time for new hires, and enabled proactive support strategies that enhance customer satisfaction and loyalty.

Day 3, February 25, 2026

1:20 PM Mastermind: Accelerating Field Readiness: Leveraging Knowledge Management Tools to Fast-Track Technician Onboarding

The ongoing challenge of recruiting and training top talent is an expensive and time-consuming uphill battle for service organizations. As the limited pool for new talent remains, the speed and precision of technician onboarding needs to increase to help offset the costs and resources spent to tackle this issue.

This mastermind explores how knowledge management tools – like digital playbooks and tools, expert networks, and real-time support platforms can dramatically reduce the ramp-up time and boost field readiness.

Through a structured deep-dive format—including breakout discussions with fellow service executives—participants will engage in a dynamic exchange of insights and experiences that mirrors the depth of an interactive classroom.

Room Leader - Christian Eras, Vice President Global Services, Ziehm Imaging

Table 1 Facilitator: Amos Schneller, Vice President Global Service & Technical Support, Torvan Medical

Table 2 Facilitator:

Table 3 Facilitator:

Table 4 Facilitator:

Check out the incredible speaker line-up to see who will be joining Amos.

Download The Latest Agenda