Amos Schneller

Vice President Global Service & Technical Support Torvan Medical

Reinventing Service: Harnessing Technology & Data-Driven Operations to Boost Service Revenue & Connected Care

3:50 PM Track A: Workshop: Unlocking Value Through Third-Party Collaboration

Third-party collaboration is no longer just a support function—it’s a strategic lever for growth, innovation

In this workshop Amos explains how to define performance-based agreements, align incentives across manufacturers, distributors, and service providers, and embed continuous improvement into partner operations to protect quality while reducing costs.

Discussion includes:

Aligning third-party partnerships with internal service and product strategies
Identifying ways to foster inclusive, collaborative cultures that maximize external expertise
Integrating technical and commercial insights to drive innovation
Improving service quality and operational efficiency

This session is ideal for leaders in service operations, customer experience, and transformation looking to elevate their third-party strategy and unleash the full potential of their teams and partnerships.

Leading Change: Building Resilient, Patient Centered Service Models for Improved Customer Care

12:10 PM Keynote Panel: Leveraging Knowledge Systems to Elevate Global Customer Experience

Delivering consistent, high-quality support across global markets requires more than just great service—it demands intelligent, scalable knowledge systems. This panel explores how leading organizations are implementing centralized platforms to drive operational excellence and elevate customer interactions worldwide. Learn how knowledge systems empower service teams with instant access to accurate information, reduce resolution times, and ensure consistent messaging across regions. Panelists will share real-world examples of how these systems have improved first-call resolution rates, reduced training time for new hires, and enabled proactive support strategies that enhance customer satisfaction and loyalty.

Check out the incredible speaker line-up to see who will be joining Amos.

Download The Latest Agenda