These mini presentations are a first look at service leaders and their AI solution partners. You’ll then get to select which of these companies you’d like to schedule time with on Day 3 during the AI Lab meet-up’s.
Case Study 1: Right Answers, Right Now: AI-Guided Decision Intelligence for Complex Device Support
Ashok Kartham, CEO, Circuitry.ai
Brent Lloyd, Vice President Service and Technology Operations, Noah Medical
Support teams for complex medical devices face pressure to resolve issues faster while maintaining accuracy, consistency, and compliance. In this session, Ashok Kartham, CEO of Circuitry.ai, is joined by Brent Lloyd, VP, Service and Technology Operations at Noah Medical, to discuss how AI-driven Service Decision Intelligence gives support teams immediate access to accurate, compliant answers within their existing workflows, including CRMs like Salesforce, so they can reduce friction and accelerate resolution times. Using real-world examples from medical devices and other complex equipment industries, attendees will learn how AI-guided decisions improve first-time fix rates, reduce mean time to repair, and lower cost-to-serve, without requiring teams to change how they work.
What you’ll learn:
- What Service Decision Intelligence is and how it differs from traditional CRM, knowledge, and analytics tools
- How AI can guide in-the-moment service decisions across service teams and support agents.
- Real-world examples showing ROI in 60–90 days
- Practical steps to start AI-guided support journeys across support agents and service teams
AI Advisory Lab: Proof of Concept Presentation Case Study 2
Presented by Stratix Corp