Diorella (Joy) Čavić

Senior Transformation Manager, Global Technical Services ResMed

Day 1, February 23, 2026

1:00 PM Track C: Workshop 3: Unlocking Value Through Third-Party Collaboration

This workshop will explore how organizations can unlock new value by building strong frameworks for third party engagement. Leveraging clear service agreements, real time visibility, and advanced management technologies.

Key takeaways:

Foster strong partnerships by cultivating open communication and mutual trust with third party providers
Leverage technology for real time tracking and communication
Establish clear service agreements and performance metrics

Day 2, February 24, 2026

1:00 PM Track B: Optimizing Lifecycle Management: Maximizing Uptime From Installation to End of Support

Effective lifecycle management ensures that products and services are optimally managed from initial installation through ongoing maintenance to their eventual end of support or retirement. This session highlights practical strategies for seamless coordination, data-driven decision-making, and responsible asset disposition.

Key Takeaways:

Optimize each stage for long term value
Coordinate teams for smooth transitions and support
Safeguard data and compliance at end of life

3:40 PM Track A: Panel: Service as a Profit Center: New Approaches to Marketing, Bundling, and Monetizing Aftermarket Solutions

Unlock new profit streams by transforming service from a cost center into a growth engine. This panel explores innovative ways to market, bundle, and monetize aftermarket solutions; leveraging digital tools, value-based pricing, and customer focused strategies. Learn how leading companies are boosting margins, increasing loyalty, and creating sustainable revenue through smarter service offerings.

Key Takeaways:

Bundle products and services to drive higher revenue and customer retention
Monetize after sales and maintenance with value based pricing and digital connectivity
Leverage customer data and predictive analytics to personalize offerings and maximize recurring revenue

Check out the incredible speaker line-up to see who will be joining Diorella (Joy).

Download The Latest Agenda