Elizabeth Castro

Delivering consistent, high-quality support across global markets requires more than just great service—it demands intelligent, scalable knowledge systems. This panel explores how leading organizations are implementing centralized platforms to drive operational excellence and elevate customer interactions worldwide. Learn how knowledge systems empower service teams with instant access to accurate information, reduce resolution times, and ensure consistent messaging across regions. Panelists will share real-world examples of how these systems have improved first-call resolution rates, reduced training time for new hires, and enabled proactive support strategies that enhance customer satisfaction and loyalty.