Elizabeth Castro

Senior Manager Global Technician Training & Knowledge Management Alcon

Day 1, February 23, 2026

4:25 PM Track C: Workshop 15: Panel: Leveraging Knowledge Systems to Elevate Global Customer Experience

Learn how to implement and scale knowledge systems that drive operational excellence and enhance customer interaction worldwide. This workshop will dive into how centralized knowledge platforms empower service teams, streamline information sharing, and ensure customers receive accurate, timely, support.

Key Takeaways:

Unify global teams with centralized, accessible knowledge resources

Check out the incredible speaker line-up to see who will be joining Elizabeth.

Download The Latest Agenda