Horacio Saenz

Director Global Technical Service and Support Mozarc Medical

Day 1, February 23, 2026

1:20 PM Track A: Panel: From Reactive to Proactive: Leveraging AI and Predictive Analytics to Revolutionize Service Workflows

This interactive workshop will guide you through the transition from reactive problem solving to proactive, data driven service delivery. Discover how leading organizations use AI to anticipate equipment failures, streamline technician scheduling, and deliver exceptional customer experiences.

Key Takeaways:

Implement AI powered predictive maintenance to prevent disruptions before they occur.
Optimize technician scheduling and routing using real-time, data driven insights.
Enhance customer satisfaction by delivering proactive, personalized service.

Day 2, February 24, 2026

4:10 PM Track A: From Hospital to Home: Expanding Service Horizons and Supporting Decentralized Care Delivery for at Home Medical Devices

As at-home medical devices surge—global market projected to exceed $80 billion by 2030—robust service and support models are now mission-critical, with poor support driving device abandonment for roughly two-thirds of users who rely on at-home care and proactive remote servicing shown to cut hospital readmissions by almost 25%

Horacio walks us through how to tackle the unique challenges of decentralized care and ensuring device usability, providing training/support, and adapting workflows for in providing services for at-home medical device care. In this session you’ll gain strategies to overcome barriers in infrastructure, education, and patient engagement, ultimately enabling high quality care and better outcomes beyond the hospital walls.

Key Takeaways:

Supporting patients with accessible training and resources
Adapting workflows for safe, reliable home device use
Collaborating to overcome barriers in decentralized care

Check out the incredible speaker line-up to see who will be joining Horacio.

Download The Latest Agenda