Horacio Saenz

Director Global Technical Service and Support Mozarc Medical

Day 1, February 23, 2026

1:00 PM Track A: Workshop 1: Panel: From Reactive to Proactive: Leveraging AI and Predictive Analytics to Revolutionize Service Workflows

This interactive workshop will guide you through the transition from reactive problem solving to proactive, data driven service delivery. Discover how leading organizations use AI to anticipate equipment failures, streamline technician scheduling, and deliver exceptional customer experiences.

Key Takeaways:

Implement AI powered predictive maintenance to prevent disruptions before they occur.
Optimize technician scheduling and routing using real-time, data driven insights.
Enhance customer satisfaction by delivering proactive, personalized service.

Day 2, February 24, 2026

3:20 PM Track A: From Hospital to Home: Expanding Service Horizons and Supporting Decentralized Care Delivery for at Home Medical Devices

This interactive session brings together service leaders, clinicians, and technology experts to tackle the unique challenges of decentralized care: ensuring device usability, providing training/support, and adapting workflows for remote monitoring and maintenance. Participants will collaborate on strategies to overcome barriers in infrastructure, education, and patient engagement, ultimately enabling high quality care and better outcomes beyond the hospital walls.

Key Takeaways:

Support patients with accessible training and resources.
Adapt workflows for safe, reliable home device use.
Collaborate to overcome barriers in decentralized care

Check out the incredible speaker line-up to see who will be joining Horacio.

Download The Latest Agenda