Jeffrey Rathmann

Director, Technical Service and Support Cytovale

Day 1, February 23, 2026

4:25 PM Track B: Workshop 14: The Role of Predictive Analytics in Remote Field Support

This session will offer actionable strategies for implementing predictive analytics into remote operations, addressing implementation challenges, maximizing uptime, and customer satisfaction.

Key Takeaways:

Identify emerging issues early to reduce equipment downtime and costly repairs.
Streamline technician scheduling and resource management with predictive insights.
Deliver proactive remote support that enhances operational efficiency and customer experience

Day 3, February 25, 2026

8:50 AM Panel: Change Management in FS: Leading Teams through Reorganization and Technology Shifts

This panel explores proven strategies for leading field service teams through organizational restructuring and technology adoption. Industry leaders will discuss how to proactively guide teams through change, minimize resistance, and foster resilience, ensuring smooth transitions and sustained performance during periods of transformation.

Key Takeaways:

Equip teams with hands-on training to boost technology adoption
Recognize and address concerns quickly to sustain engagement
Communicate change early and often to build team alignment

1:30 PM Mastermind: Empowering the Workforce: Change Management and Upskilling for Next Gen Service Teams

Room Leader - Gabriel Gomez, Director of Field Services, Biotage

John Chrisentary, Director Service Programs, W&H Group

Jeffrey Rathmann, Director of Technical Service & Support, Epredia

Table 1 Facilitator

Table 2 Facilitator

Table 3 Facilitator

Table 4 Facilitator

Check out the incredible speaker line-up to see who will be joining Jeffrey.

Download The Latest Agenda