Jeffrey Rathmann

Director of Technical Services Cytovale

Day 1, February 23, 2026

5:20 PM Track B: Workshop: The Role of Predictive Analytics in Remote Field Support

As healthcare technology becomes more complex and distributed, the need for smarter, faster field support has never been greater.

In this session, Jeffrey explores how predictive analytics is transforming remote field service—enabling teams to anticipate issues, optimize resources, and deliver proactive support that improves system uptime and customer satisfaction.

Key takeaways include:

Identifying service needs before failures occur using predictive analytics
Integrating data-driven insights into remote support models
Realizing and communicating the impact of proactive service on customer experience and operational efficiency

Day 3, February 25, 2026

8:50 AM Panel: Change Management in FS: Leading Teams through Reorganization and Technology Shifts

This panel explores proven strategies for leading field service teams through organizational restructuring and technology adoption. Industry leaders will discuss how to proactively guide teams through change, minimize resistance, and foster resilience, ensuring smooth transitions and sustained performance during periods of transformation.

Key Takeaways:

Equipping teams with hands-on training to boost technology adoption
Recognizing and address concerns quickly to sustain engagement
Communicating change early and often to build team alignment

12:40 PM Mastermind: Empowering the Workforce: Change Management and Upskilling for Next Gen Service Teams

As rapid change, economic uncertainty and a flood of technology, service leaders must evolve their teams with agility, resilience, and forward-thinking skillsets. This interactive mastermind session explores proven strategies for navigating change, cultivating a culture of continuous learning, and equipping next-gen service teams for success.

Through a structured deep-dive format—including breakout discussions with fellow service executives—participants will engage in a dynamic exchange of insights and experiences that mirrors the depth of an interactive classroom. Walk away with actionable ideas, peer-driven perspectives, and a renewed vision for workforce empowerment.

Room Leader - Gabriel Gomez, Director of Field Services, Biotage

Table 1 Facilitator: John Chrisentary, Director Service Programs, W&H Group

Table 2 Facilitator: Jeffrey Rathmann, Director of Technical Service & Support, Cytovale

Table 3 Facilitator: Andrea Bordenca, Chief Executive Officer, Desco Medical

Table 4 Facilitator

Check out the incredible speaker line-up to see who will be joining Jeffrey.

Download The Latest Agenda