Field Service Medical 2026
February 23 - 25, 2026
Westin Carlsbad Resort & Spa, CA
Kathy Kilbride
Senior Director Marketing and Client Services Bangs Laboratories Inc
Day 3, February 25, 2026
9:30 AM Keynote: From Data to Delight: Leveraging Knowledge Management and Self-Service to Elevate Technical Support & Customer Experience
In the evolving landscape of medical instrumentation, technical support must be more than reactive—it must be intelligent, proactive, and scalable. This session explores how Bangs Labs transforms customer experience by harnessing instrumentation data, knowledge management systems, and self-service tools to streamline operations, accelerate onboarding, and empower users.
Key takeaways include:
- Collecting and utilizing instrumentation data to identify usage patterns, troubleshoot issues, and inform product improvements
- Building dynamic knowledge bases and training modules to support onboarding of new tools and technologies
- Designing adaptive workflows amongst multiple to support operations, enabling faster resolution and continuous learning
- Enhancing customer communication through intuitive self-service tools, reducing support load while increasing satisfaction
Check out the incredible speaker line-up to see who will be joining Kathy.
Download The Latest Agenda