Field Service Medical 2026
February 23 - 25, 2026
Westin Carlsbad Resort & Spa, CA
Kenda Pennington
SVP, Global Patient Experience- Center of Excellence Novocure
Day 2, February 24, 2026
4:30 PM Track A: Workshop: Improving Patient Experience: A Case Study on Enhancing Wearable Device Support at Every Step of the Treatment Journey
This case study traces how a leading medical device manufacturer reimagined patient support throughout the lifecycle of a wearable therapy device—transforming patient experience from prescription to ongoing treatment adherence.
Key takeaways include:
- Synchronizing field and remote service models to tailor human support to individual patient needs and learning styles
- Optimizing initial equipment onboarding, especially for new or technologically inexperienced patients
- Identifying data-driven approaches to sustain adherence, reduce drop-off rates, and escalate complex issues in real time
- Tracking patient outcomes and experience scores, fueling continuous service improvement
Check out the incredible speaker line-up to see who will be joining Kenda.
Download The Latest Agenda