Laurie Battaglia

Let’s get real: stability isn’t coming back, and the old leadership playbook is officially obsolete. In a world where disruption is the baseline, leaders can’t just react—they have to REACH. In this high-impact keynote, Laurie Battaglia distills decades of leadership transformation into five essential skills that help leaders stay steady, adapt fast, and keep humans at the center—no matter what the world throws at them. Expect truth-telling, practical tools, and a wake-up call for anyone still waiting for things to “settle down.”

Key Outcomes:

1. Discover the five REACH skills every leader needs to thrive in non-stop change. 2. Learn why these skills are the new leadership must-haves. 3. Walk away with practical mindset shifts and micro-habits you can start using today

If you want to do more than survive disruption—you want your team to actually thrive—this is where you start. In this hands-on workshop, Laurie Battaglia takes you into the real work of building your REACH muscles. You’ll dig into the five future-ready skills, try out practical tools, and leave with a personalized action plan for leading through chaos with clarity, steadiness, and a human touch. This is not theory—this is leadership you can use now.

Key Outcomes:

1. Assess your current strengths and gaps across the REACH framework.

2. Practice actionable tools for energy strategy, adaptive clarity, and change fluency—tailored for field service leaders.

3. Build a disruption-ready leadership action plan to take back to your team.

This panel brings together industry experts to address misconceptions about job replacement, complexity, autonomy, and real-world value. Panelists will share practical examples of how AI agents augment, how implementation is easily accessible, and how targeted supervised AI delivers measurable results across industries.

• Clarifying misconceptions to set realistic expectations for automation
• Enhancing productivity by combining technology with human expertise
• Promoting responsible adoption through training and oversight

• Uniting teams for a seamless customer journey
• Sharing insights to anticipate and meet customer needs
• Streamlining processes for consistent, brand-aligned interactions