Day One – Monetizing Service & Driving Business Growth
Monday, February 24th, 2020
According to Gartner’s Future of Field Service Report (December 2019), outcome-based model have arrived and customers will require their field service providers to minimize outage risk and dynamically adjust maintenance activities. As service organizations take on a new role, the field service function will need to further shore up its operating capabilities while strengthening its ability to deliver on customer commitments. In this session, we will outline the impact of changing business models on the field service team and how field service leaders can plan and prepare for future growth.
Day Two – Pressure to Change – Continuous Modernization & Tech Innovation
Tuesday, February 25th, 2020
Innovate or fall behind – with digital transformation taking over the world, executives like you have to make this inevitable choice sooner rather than later. Regardless of the size of an organization and digital strategy maturity (or lack thereof), industry leaders can no longer afford to sit back and watch how things play out for the rest of the medical device manufacturing world, otherwise they are risking to be left out in the game of evolution and natural selection. But keeping up with the race for innovation is easier said than done, and we all know it. So what do you do? Where do you get resources, financial and human, to move from all the talk to the actual implementation? How do you overcome organizational silos, get the buy-in from the top, find the right service partners, prepare your teams for change and get things moving for YOUR field service organization?
Join Marc Coleman, Head of Midwest and Western U.S. Field Service at Millipore Sigma, who has spent 17+ years in the industry and is joining us to share key strategies and the driving force behind his service organization’s continuous growth and development. Key takeaways include:
-Figuring out the founding blocks for the evolution of a field service organization
-Identifying technology and competent partners who can help you implement change without compromising your service levels
-Examining key KPIs and looking for opportunities across the KPIs to move your business forward
-Leveraging technological advancements to secure your competitive edge and meet shifting customer expectations