Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Marc Coleman, Head of Field Service Midwest and Western U.S. at MilliporeSigma
MilliporeSigma Logo

Marc Coleman


Head of Field Service Midwest and Western U.S.
MilliporeSigma

Check out the incredible speaker line-up to see who will be joining Marc.

Download The Latest Agenda

Day One – Monetizing Service & Driving Business Growth

Monday, February 24th, 2020


10:40 AM Keynote: The Future of Field Service: Fueling Our Business Growth

According to Gartner’s Future of Field Service Report (December 2019), outcome-based model have arrived and customers will require their field service providers to minimize outage risk and dynamically adjust maintenance activities. As service organizations take on a new role, the field service function will need to further shore up its operating capabilities while strengthening its ability to deliver on customer commitments. In this session, we will outline the impact of changing business models on the field service team and how field service leaders can plan and prepare for future growth.

Day Two – Pressure to Change – Continuous Modernization & Tech Innovation

Tuesday, February 25th, 2020


8:55 AM Keynote: Stagnation Is Not an Option: The Link between Technology and the Evolution of Field Service Organizations

Innovate or fall behind – with digital transformation taking over the world, executives like you have to make this inevitable choice sooner rather than later.  Regardless of the size of an organization and digital strategy maturity (or lack thereof), industry leaders can no longer afford to sit back and watch how things play out for the rest of the medical device manufacturing world, otherwise they are risking to be left out in the game of evolution and natural selection. But keeping up with the race for innovation is easier said than done, and we all know it.  So what do you do? Where do you get resources, financial and human, to move from all the talk to the actual implementation? How do you overcome organizational silos, get the buy-in from the top, find the right service partners, prepare your teams for change and get things moving for YOUR field service organization?

Join Marc Coleman, Head of Midwest and Western U.S. Field Service at Millipore Sigma, who has spent 17+ years in the industry and is joining us to share key strategies and the driving force behind his service organization’s continuous growth and development. Key takeaways include:

-Figuring out the founding blocks for the evolution of a field service organization
-Identifying technology and competent partners who can help you implement change without compromising your service levels
-Examining key KPIs and looking for opportunities across the KPIs to move your business forward
-Leveraging technological advancements to secure your competitive edge and meet shifting customer expectations