Nathaniel House

Director of Service Solutions & Delivery Zimmer Biomet

Day 1, February 23, 2026

2:25 PM Track A: Workshop 7: Beyond the Break-Fix Model: Creating Value Through Workflow Innovation and Service Design

In this interactive workshop, panelists will explore how workflow innovation and service design can transform reactive maintenance into strategic customer centric solutions.

Key Takeaways

Reimagine service delivery for proactive customer value
Streamline processes to boost efficiency and reliability
Enhance outcomes through innovative workflow design WORKSHOP 8

Day 2, February 24, 2026

1:40 PM Track B: Panel: Repair, Replace, Return: Modernizing Depot Operations

As customer expectations and product complexity rise, depot operations must evolve beyond basic repair. In this session, panelists will discuss best practices for managing high volumes, coordinating with field teams, and leveraging real time data to optimize decision making. The conversation will also address how to minimize downtime, improve parts availability, and support sustainability goals through smarter refurbishment and asset recovery programs.

Key Takeaways:

Integrate diagnostics and analytics to accelerate repair or replace decisions
Coordinate depot and field teams for seamless asset flow and reduced turnaround
Advance sustainability by scaling refurbishment and responsible returns

Check out the incredible speaker line-up to see who will be joining Nathaniel.

Download The Latest Agenda