Shilpa Batra

Successful product commercialization extends beyond launch—it demands a robust strategy for serviceability that drives long-term revenue. This session explores how integrating Software-as-a-Service (SaaS) platforms with field-deployed hardware can transform service diagnostics, reduce downtime, and enhance customer satisfaction. We’ll examine how real-time data from hardware in the field enables faster issue identification—from break/fix scenarios to installation challenges—and how SaaS tools can streamline troubleshooting and support.

By analyzing typical failure modes and service bottlenecks, Shilpa will highlight how early-stage serviceability planning can unlock new revenue streams and reduce operational costs.

Key takeaways include:

• Learning how SaaS accelerates issue diagnosis and resolution in the field
• Mitigating common service challenges from installation to break/fix
• Identifying strategies to design hardware with serviceability in mind to reduce lifecycle costs
• The role of predictive analytics and remote monitoring in proactive service models
• Building feedback loops between field data and product development to improve future launches