Tanya Singh

As healthcare continues to evolve, the boundaries between customer experience and patient experience are rapidly dissolving. In this keynote, Tanya Singh—Chief Commercial Officer at Biotronics3D and a seasoned commercial executive with over a decade of leadership across healthcare, radiology, and technology-enabled services—explores how consumer-centric service strategies can transform patient care.

Drawing from her global experience in advancing diagnostic excellence through cloud-native imaging platforms, Tanya will share how personalization, digital engagement, and seamless communication can elevate every patient interaction. Her passion for inclusive leadership and technology-enabled innovation underscores the importance of building equitable, responsive healthcare systems that empower individuals and improve outcomes.

Key Takeaways:

• Personalizing patient interactions to boost satisfaction and trust
• Applying proven consumer service strategies to enhance care delivery
• Empowering patients through clear, responsive, and accessible support
• Leveraging data and digital tools to improve clinical outcomes across the patient journey

• Uniting teams for a seamless customer journey
• Sharing insights to anticipate and meet customer needs
• Streamlining processes for consistent, brand-aligned interactions