Day 1: Advancing Device Compliance and IT Integration in Hospital Services: Navigating Product Challenges for Enhanced Care
This session explores the transformation of service calls in the medical device sector, highlighting how new technologies and segmented technician roles are reshaping customer interactions. We'll examine the integration of digital tools and the differentiation in technician personas—from call center agents to field specialists—that tailor service experiences to meet modern expectations and regulatory requirements.
- Overview of new technologies influencing the structure and execution of service calls in the medical device industry.
- Analysis of different technician personas: Understanding how roles are segmented to enhance service delivery and customer satisfaction.
- Learn how leading medical device companies have successfully transformed their service call protocols.
- Discussion on the impact of regulatory changes on service call procedures and technician training.
- Future outlook: Predictions on the evolution of service calls with emerging technologies like AI and remote diagnostics.
Check out the incredible speaker line-up to see who will be joining Troy.
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