Troy Barrilleaux | Field Service Medical

Field Service Medical 2025

March 03 - 04, 2025

Rancho Bernardo Inn, CA

Troy Barrilleaux

Senior Regional Field Service Manager Neuronetics

Troy Barrilleaux is a seasoned leader with decades of expertise in the medical device field service industry. Currently serving as Senior Regional Field Service Manager at Neuronetics, Inc., Troy oversees operations across the western United States, including Alaska and Hawaii. His leadership has been instrumental in driving team performance, fostering collaboration, and implementing innovative service strategies. With a focus on strategic planning, Troy has successfully developed training programs and introduced cutting-edge technologies that have enhanced efficiency and customer satisfaction. His notable achievements include helping launch the world’s largest TMS Neuromodulation clinic in Tokyo and mentoring new field service engineers in previous roles at Neuronetics and bioMérieux. A proud U.S. Marine Corps veteran, Troy’s dedication to excellence, leadership, and customer service has been a hallmark of his career. Additionally, Troy has experience as a financial advisor, co-hosting a talk radio show and delivering public speeches on financial planning.

Day 1: Advancing Device Compliance and IT Integration in Hospital Services: Navigating Product Challenges for Enhanced Care

4:35 PM Panel-The Evolution of the Modern Service Call in Medical Device Industry

This session explores the transformation of service calls in the medical device sector, highlighting how new technologies and segmented technician roles are reshaping customer interactions. We'll examine the integration of digital tools and the differentiation in technician personas—from call center agents to field specialists—that tailor service experiences to meet modern expectations and regulatory requirements.

  • Overview of new technologies influencing the structure and execution of service calls in the medical device industry.
  • Analysis of different technician personas: Understanding how roles are segmented to enhance service delivery and customer satisfaction.
  • Learn how leading medical device companies have successfully transformed their service call protocols.
  • Discussion on the impact of regulatory changes on service call procedures and technician training.
  • Future outlook: Predictions on the evolution of service calls with emerging technologies like AI and remote diagnostics.

Check out the incredible speaker line-up to see who will be joining Troy.

Download The Latest Agenda